Privacy Policy

This Privacy Policy describes how Truissm (“we”, “our”, or “the Site”) collects, uses, and discloses your Personal Information when you visit our website or make a purchase from us.

Contact

If you have any questions about this Privacy Policy, need more information about our privacy practices, or would like to make a complaint, please contact us:

📧 Email: support@truissm.com
📍 Contact Number: 0312-2165602

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

In this Privacy Policy, “Personal Information” refers to any information about an identifiable individual.

1. Device Information

Purpose of collection:
To ensure the Site loads properly for you and to analyze website performance to improve user experience.

Source of collection:
Collected automatically through cookies, log files, web beacons, tags, and pixels when you access the Site.

Disclosure for business purposes:
Shared with our website platform provider (e.g., Shopify) and analytics tools.

Personal Information collected may include:

Web browser version

IP address

Time zone

Cookie data

Pages or products viewed

Search terms

Interaction behavior on the Site

2. Order Information

Purpose of collection:
To process orders, handle payments, arrange shipping, provide invoices and confirmations, communicate with you, prevent fraud, and provide relevant product updates or offers (if you opt in).

Source of collection:
Collected directly from you.

Disclosure for business purposes:
Shared with our website platform provider (e.g., Shopify), payment gateways, and logistics partners.

Personal Information collected may include:

Full name

Billing address

Shipping address

Payment details

Email address

Phone number

 

Sharing Personal Information

We share your Personal Information with trusted service providers to help operate our business and fulfill our obligations to you.

For example:

  • Our website platform provider powers our online store.

  • Payment providers securely process transactions.

  • Shipping partners deliver your orders.

We may also share your Personal Information to:

  • Comply with applicable laws and regulations

  • Respond to lawful requests

  • Protect our rights and prevent fraud

Using Personal Information

We use your Personal Information to:

  • Offer products for sale

  • Process payments

  • Ship and fulfill orders

  • Communicate with you

  • Provide customer support

  • Improve our services

  • Send updates, promotions, or offers (only if you consent)

Retention

When you place an order through the Site, we retain your Personal Information for our records unless and until you request deletion of your information, subject to legal and regulatory requirements.

Automatic Decision-Making

If you are a resident of certain regions (such as the EEA), you may have the right to object to automated decision-making.

Truissm does not engage in fully automated decision-making that has a legal or significant effect on customers. However, limited automated systems may be used for fraud prevention (such as temporary blocking of suspicious IP addresses or payment methods).

Your Rights

Depending on your location, you may have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion of your data

  • Object to certain data processing

  • Withdraw consent for marketing communications

To exercise these rights, please contact us using the details provided above.

Do Not Track

There is currently no consistent industry standard for responding to “Do Not Track” browser signals. Therefore, we do not alter our data collection practices when such signals are detected.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Any updates will be posted on this page with a revised effective date.

Complaints

If you have concerns about how we handle your Personal Information, please contact us first. We are committed to resolving privacy-related concerns promptly and transparently.